It wasn’t that long ago that I was sitting at the local car wash watching the guys who clean the clients cars do their job. As I was watching them, I was thinking about what they were doing, what image the car wash was projecting to me as a customer, and what I felt and thought about what I was seeing.
The main thing that really stood out to me was not what they were doing, but what they weren’t doing! A guy was wiping the hood of the car but he was careless going over the same areas that were easy to reach and not bothering with the other harder to reach part of the car. There was no consistency between the staff uniforms which made it look like a cheap operation, and when I when I was driving away after they had finished, I saw that they have done a sloppy job of cleaning parts of the window and interior.
Here is another story…
A company emailed me today with the launching of their services as copywriters that know how to write to sell. I read the email which basically said how they they understood my business needs and how they would integrate their services seamlessly etc, more marketing pitch that nobody really believes. Sounded to me like they needed someone to help them with their marketing!
At the footer of the email was a banner with their contact details, web address etc. I went to click on their website link only to find it wasn’t a link at all but part of the banner image! Surely they couldn’t do any worse! So I open my browser and type in their web site address as any determined customer desperate to buy their services would do, and what do you think I find…. Website Coming Soon! Unfortunately not soon enough!
Unfortunately we’ve all been guilty of doing similar things and it’s not doing the little things that can break your marketing efforts. As consumers we are constantly bombarded with marketing from all angles so it’s important to do those little thing and get it right. Little things matter because that’s the difference between you and your competitors, and if your doing it and they aren’t you win!
Do the little things and start watching the transformation of your business from average to remarkable.